Use Replies' inbox to gather all your messages together and send responses across multiple channels without having to fire up different front-ends. Replies supports Twitter, Email, Gmail, and HockeyApp, as well as smart webpage and in-app contact forms. Keep all your conversations in one place. Replies knows how to respond using automatic product, language, and greeting detection. Their response and our own experience with Replies gave us the confidence to release it officially mid-2017.Įnable autoresponders to let your customers know when you're away or unable to respond at the moment. Of course, we used it to support our own products (such as Mailplane, GrandTotal, Timings, and CheatSheet) from the very beginning.īy the end of 2016, we were inviting friends and beta testers to give Replies a try. In 2015, we decided to completely rebuild Replies from the ground up as a web application. To make the process more efficient, Ruben came up with Replies for Mac – with results that not only helped him save more time but also stay connected with his customers. He was personally responsible for the support of the software he had created – and was getting overwhelmed with the workload that went along with quality customer support. The idea for Replies started back in 2009, while Ruben was working on Mailplane. Find out which suggestions were useful to your customers (via the smart contact form) and which answers you needed the most. Use Replies' analytics to assess your client's needs and improve your product. Suggestions appear in the form while your customer is typing Replies' smart contact form saves your clients time and provides them with instant answers. This is especially useful if you want to start the week with an empty inbox. ![]() Write responses whenever you want and schedule them for delivery at a later date. This makes it easy to lookup licenses, special offers, or login information in your database and generate a response using that information. Code your own plugins for reply suggestions.Improve your snippets as you go to keep them up to date. The more you use a reply, the higher it will rank for auto-completion. Replies tracks your answers and saves them for future use – including attachments. It helps creators, developers, and small businesses handle support by themselves without decreasing the quality of their customer support. Replies is a support tool which automatically gets smarter with each response and uses a range of automated features – such as language and product detection, plugins, and response suggestions. We believe in direct communication between customers and the people who work on products or provide services.
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